Returns & Exchanges
At Lumi Beam, we want you to be completely satisfied with your electronics purchase. If you are not happy with your order, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Device
Securely place the item in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Ship the Package
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing